Help Desk

Have you ever had a panic moment at your computer? Your heart stops and depending on your personality, you might let out a little scream?! When computer problems strike, we understand that you need an easy way to get back up and running, quickly. That’s why we’ve invested in multiple remote support programs, and an advanced help desk ticketing system. We’ve spent years building a knowledge base filled with insightful answers to the most common computer questions and we have plenty of staff available to help you when you need it. For those of you that are already May Tech clients, we’ve installed a variety of utilities to monitor your systems, and perform routine maintenance tasks automatically to reduce the amount of computer problems that could impact you.

Getting help from May Tech is simple - just fill out a tech support request in the online help desk ticket system, call us at 406-552-0940, or email the helpdesk. Tell us what’s going on, and we’ll do our best to get you moving in the right direction. Perhaps you’re working on something and you think to yourself, “there must be an easier way” - we love to help people get things done more efficiently and automating tasks is a specialty of ours, so let us know when you feel like you’re banging your head against something without making any progress. If you have a real computer problem, then the more information you share with us about your issue, the faster we can resolve it - write down the exact text of any error message you get, or better yet, take a screenshot and share it with us (some people just use their phone to take a picture and send it to us). It also really helps to know if anyone else in your office is experiencing the same problem.

We manage all support requests in our ticketing system, whether they come directly from customers or from our automated monitoring agents. This allows our help desk team to have a clean, organized system we can use to efficiently prioritize tasks to more quickly help people with the most urgent tech support needs. For example, a “server down” type of event for an office with 20 people is going to get priority over someone needing help printing labels for a project that is due at the end of the week. We consider all help desk requests important and generally are able to respond within 30 minutes for any problem.

If you’re already a client, you can just click on the May Tech logo near the clock on your computer and use the menu there to either start an instant chat session with a support technician, take a screenshot of the error, or connect directly to the help desk website. If your connection to the internet is working, we will begin an instant remote desktop support session so we can both see your screen and resolve your problem as quickly as possible.